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Episode 111 — Mike Gutner — Toast, Inc.

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Summary

Toast CPO Mike Gutner joins The Hennessy Report to discuss scaling HR as a strategic business unit, AI in the people function, belonging as a retention driver, and future-proofing leadership.

What does it look like to run HR like a business unit? On this episode, Dave is joined by colleague Omar Saldana and Mike Gutner, CPO at Toast, who has the answer.

Mike shares how Toast scaled from 2,000 to nearly 7,000 employees across multiple countries — and what that demands from a people function. He covers belonging as a retention driver, AI in HR, future-proofing leadership, and what he’s learned navigating the CPO role for the first time.

Plus, Amy Twiggs joins towards the end for Coach’s Corner, sharing insights into leading teams through change — and why it’s one of the most critical HR leadership strategy skills any people leader can build.

Tune in for the full conversation.

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mike gutner

About The Guest

Mike Gutner

I’m obsessed with understanding and driving talent strategy, particularly as it relates to advancing the business. When people thrive, the company thrives.

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