Join the Keystone Partners Team
Keystone Partners offers a dynamic, supportive and upbeat environment designed to advance the success of our clients and our people. Because we are doing work that matters, we work hard to do what is right. Our employees are passionate, professional, and approachable.
As a support person, consultant, or member of the leadership team, each person at Keystone Partners plays an integral role in helping our clients, whether navigating workforce management challenges or guiding participants through the next steps in their career journeys.
The Customer Success Administrator position is an entry-level role with a defined Customer Success career path. The CS Administrator role is part of an exciting and growing national team, supporting the delivery of US and international career transition and leadership development engagements. The role requires daily coordination and partnership with assigned members of the Customer Success Team to help support the timely oversight of the sales pipeline, as well as the coordination and deployment of partners, consultants, coaches, and staff resources, concluding with customer invoicing.
Keystone Partners is driven to exceed customer expectations through the application of our three core values: being a Trusted Advisor and Responsive Partner while exhibiting Understanding. Customer Success plays a key role in putting these values into action.
This is an entry-level position where the keys to success will be; a team-player attitude, outstanding communication skills, a bias towards action, and a natural desire to drive results and win as a team. Industry-related experience is great, but if you possess these characteristics, we will provide you with the necessary training.
Culture and Values
At Keystone Partners, a commitment to delivering excellence is in our DNA. The values that helped us start our company over 40 years ago are still an integral part of our culture today.
We have established a strong, enduring culture and high customer loyalty by consistently delivering on our core values. At every turn, we strive to be:
A Trusted Advisor
- Provide tailored expertise
- Build relationships with individual customers, clients, and each other
A Responsive Partner
- Act with a sense of urgency
- Follow-through with diligence and on time
- Be flexible
- Practice active listening
- Have empathy
The well being of our team members is of primary importance to us. We offer a competitive compensation and benefits package to help nurture that well being:
Health and Life Insurance
- Medical with partially funded employer HRA (Healthcare Reimbursement Account)
- Health Savings Account (HSA)
- Life insurance and AD&D
Financial and Retirement
- Competitive compensation
- 401k plan with employer matching
- Annual discretionary bonuses
- Transit/parking pre-tax program
Vacation and Time off
- Generous paid time off, including 12 paid holidays
- Early close Friday in the Summer
- Closed between Christmas and New Years
- Employer-funded volunteer time off
Education and Professional Development
- Tuition Assistance
- Professional Development programs
- Lunch and Learns
Diversity and Inclusion
At Keystone Partners, we believe that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients. We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities.
We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We dedicate ourselves to making continued advances in building a diverse team that supports a global customer base.